EMCO QUALITY ASSURANCE AND QUALITY CONTROL

EMCO’s quality system is based on ISO 9001:2000

Field of Business
 

• EMCO is a reputable water purification company engaged in the supply of water and of wastewater treatment equipment worldwide, through the use of proprietary separations technologies and systems. Its expertise and services encompass the desalination of brackish water and seawater, the purification and recycling of process water and the treatment and recycling of domestic and industrial wastewater. With its strong operational presence in North America, the Middle East and the Far East, EMCO's client references include industrial companies, municipalities and utilities.
  The key unit operations - proprietary in some cases - utilized by EMCO are Ion Exchange, Reverse Osmosis and Biological Treatment. These processes are combined with many other treatment techniques such as chemical treatment, clarification, filtration, vacuum and forced draft degasification, UV/ozone, etc. in order to provide end users with complex custom designed systems or components that are sold as stand-alone process treatment items.
   

• A primary concern of EMCO’s is consistently ensuring and enhancing the quality of its products and services in the water and wastewater treatment field. This priority is reflected by the following corporate commitments:

1. EMCO's products will meet design needs as called for by contract or intended functions.
2. EMCO will satisfy, if not exceed, customer's expectations.
3. EMCO products will conform to applicable standards and specifications, explicitly or implicitly.
4. EMCO shall meet statutory or ethical standards in the conduct of its business (i.e. environmental, health, safety factors, conservation, etc.)
5. EMCO will provide its products and services at "value engineered," globally competitive prices.

EMCO's Organization

The EMCO organization is subdivided into functional areas (departments) to provide for efficient division of responsibility and specialization of skills, while uniformly supporting the operational synergy of all departments to produce a highly efficient and superior quality final product. From the CEO to personnel, the entire EMCO team is committed to provide a "quality oriented" water treatment system and/or component and to guarantee that a control system is in place in order to adequately reduce, eliminate and, most importantly, prevent quality deficiencies.

Quality System

• EMCO has established, maintained and implemented a stringent quality policy. This policy is consistent with all other company policies and stated practices.


• EMCO has documented procedures used by employees and management to support the corporate quality policy, which is focused on key quality factors such as fitness for use, performance, safety, reliability, conformance to contract requirements and specifications, post sale service, client expectations, performance evaluation, etc.


• EMCO assesses and analyzes the calculation and evaluation costs associated with all quality factors and objectives. This effort is most important with respect to the corporate goals of minimizing quality losses and increasing overall long-term profit goals.

Control Resources

1. Documented procedures exist for all key departments and are available on the company’s intranet service to ensure that the corporate quality policy is properly understood, implemented and maintained.


2. Specific functional areas (departments) within EMCO have accountability functions for implementing the "Quality Assurance Program." Their performance in meeting preset quality targets and objectives is measured and monitored periodically. The documented statement of the quality objectives and targets is part of the company’s quality manual.


3. An internal audit is conducted at least twice a year to verify both the implementation and efficiency of the quality control system; the internal audit results (non-conformities) are analyzed and handled appropriately. Any suggestions for modifications of the quality system are discussed during periodical management review meetings.  

A management review is held to discuss quality issues, opportunities for improvements, technological updates, marketing strategy, customer satisfaction surveys and the roots causes for non-conformities detected during internal audits. Corresponding corrective/preventive actions are assigned, along with time frames and responsibilities for each required action.